Grievance Redressal Mechanism

Beingyou is obligated to ensure fair treatment for our Consumers and complaints from consumers.

If you have any issue or concern, the consumer is able to contact us by contacting us via ‘Contact Us or Help Centre’ at this web page.

Journey:

1. Click on ‘ Contact Us‘ 
2. It will be open for Beingyou Help Center 24×7 Customer Care Support
3. Select a the various types of issues / help Topics
4. Submit

If your question or issue that is not resolved must be escalated According to relevant laws Beingyou is appointing an ” Grievance Officer” to handle your complaints.

Here are the contact details for Grievance Officers:

Mr. Md Firoz

Designation: Senior Manager

Desire Web Services Pvt Ltd,

Contact number. : +91-7991120190

• Our “Grievance Redressal Mechanism can be described as it is:

  • On receipt of an Consumer Grievance through the channels listed above.
    • The consumer will be notified of the resolution to their complaint in the 48 (Forty-Eight) hours by either a phone call or email, or SMS.
    • The consumer will receive an automated “Unique ID” to track the status of their grievance
  • “Consumer Care” and “Grievance Officer” will make efforts to settle the complaint as quickly as possible within the timeframe as specified by the applicable laws.
  • A Grievance is regarded as being disposed-off and closed in any of the following situations which include:
    • When a consumer is informed by the Consumer Care/Greevance Officer, or any other person connected to the website, and provides solutions to the grievance

  For more information, please check out the Terms of Use